Payment & Delivery

Effective Date: July 15th, 2024

We currently only ship within India. All shipments are made with well known, reputable carriers. For this reason, your order may take 3-7 days to arrive. In extremely rare cases, it may take a bit longer. Factors such as bottlenecks in shipping and delays at customs clearance may impact delivery time. If you’re still not sure about how long would it take to your country, just email us: care@brunomilano.com. We’re here to answer any questions you may have.

How much is shipping?
Shipping is often free on Bruno Milano’s official website.
How will I receive my order confirmation details?
Throughout the process, we will send out multiple emails, including an order confirmation and a shipping notice.
Most of the time the emails goes into your Junk folder, so please have a look in your junk folder. Sometimes, customers enter their email incorrectly. If you believe you may have entered your email incorrectly, please contact us and we will fix it for you.
Orders with multiple items:
We ship our items from multiple locations overseas, so orders with multiple items may arrive separately and at slightly different times.
For orders with multiple items, each package is assigned a different tracking ID.

From where are your products shipped?
Orders are shipped from either our Asia warehouse. The country of shipment will depend on your address and the items you have ordered.
My order hasn’t arrived on time, what should I do?
If your order has not arrived in the specified delivery time, you can track your order to see where it is located. Sometimes orders are delayed due to shipping bottlenecks. Please also reach out to our customer service team at care@brunomilano.com and we will provide you with an update.

How do I cancel or change my order?
In the event you wish to cancel or change something on your order, please contact us within 24 hours after you placed your order: care@brunomilano.com . We are unable to process the requested cancellation after 24 hours because the package has already been shipped. We process orders very quickly so that we can get your order to you as fast as possible.
However, once our warehouse has processed your order, we will be unable to make any changes.